Yes, all tickets are digital and no paper tickets will be used at the venue. Digital tickets allow for contactless entry and allow you to manage, access, transfer, and sell your tickets from your account. Here are some tips on getting into TD Place with mobile tickets:

– Mobile tickets should be viewed on the device before proceeding through security gates.
– For safer entry and movement throughout the building, please transfer mobile tickets to each member of your party prior to arriving at the Arena.
– Mobile tickets cannot be transferred after they have been scanned at the gate.
– Screenshots & printouts will not be accepted for entry.

Mobile tickets will be sent to your email account from: ticket-order@tdplace.ca. From the ticket email, select the Add to Apple Wallet/Google Pay button to add your ticket to your device’s digital wallet. When approaching the entrance, open the Apple Wallet/Google Pay app to access your ticket. Upon entry, present your event ticket to our event staff for scanning.
Now you can manage your tickets and check out upcoming events in one spot. Download the TD Place + Lansdowne APP today.

Our dedicated team of experts is ready to help ensure that every ticketholder can enter the venue as quickly and safely as possible! Our Guest Services team can assist with digital ticketing and are prepared to answer your questions on the spot. They can be found at all entry gates and at the information booths throughout the entire game.

All guests must enter through the assigned gate indicated on their mobile ticket. This will ensure the shortest path of travel once inside and will limit excess mobility to limit the possible spread of Covid-19.

Yes, all parking tickets will also be digital. If you have a pre-purchased or assigned parking pass for the underground parking lot at Lansdowne, the pass will load like a ticket into your device’s mobile wallet (i.e. Apple Wallet/Google Pay). Simply scan your smartphone as your enter and exit the garage.

A limited number of parking passes will be issued for all events. These passes will be pre-allocated (i.e. Otto’s club seats) or sold on a first-come-first-served basis. For a complete list of public transportation, free shuttles, and additional parking options, please visit our transportation page.

We strongly encourage the use of public transit for all events and private shuttle service for 67’s & REDBLACKS.

During Ottawa REDBLACKS games, TD Place Parking will be unavailable, with the exception of Otto’s Club Members, where parking is included with their membership.

With the exception of special diet items for medical purposes and baby formula/food, TD Place prohibits outside food & beverage. Glass jars and bottles are prohibited.

Yes, fans may consume food and beverages while seated in their seats and not in the concourses. The masking policy remains in place for all fans not actively eating or drinking.

As TD Place has gone completely cashless, we accept all forms of digital payment including Apple Pay, Google Pay, tap to pay and all major credit cards.

To order from your mobile device, please follow the link we will provide here soon.

There are still plenty of options available throughout the venue for in-person ordering.

Accepted forms of payment are credit/debit card, Apple Pay, Google Pay, Samsung Pay, gift cards and loaded tickets.

Yes, the entire venue, including merchandise stations, concession stands, bars, and premium dining spaces, is now cashless.

Our Guest Services team can help answer all of your questions: by phone (1-844-FAN-INFO), email (info@tdplace.ca), or text (613-777-6759 – event days only).